Kate

With over 10 years of experience in Beauty Therapy, specialising in Facial Treatments and Brow Shaping, I always love working with my clients to see the visible results they achieve on their skincare journey.

My number one skincare tip for my clients is to always wear an SPF as it’s the best way to combat ageing skin.

I am excited to be joining the Ella Baché at Home team and I look forward to meeting you soon.

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Ella Baché at Home services are currently only available in the above suburbs. More suburbs to be announced shortly.

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Ella Baché at Home services are currently only available in Manly, Fairlight, Balgowlah, Balgowlah Heights, Manly Vale, Queenscliff, Clontarf, Mosman, Cammeray, Cremorne, Neutral Bay, Castle Hill, Kellyville, Baulkham Hills, West Pennant Hills, Cherrybrook, Glenhaven and Norwest. More suburbs to be announced shortly.

Please note we have a minimum spend of $100 for all bookings.

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At this moment our Ella Baché at Home services are for female only.

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Ella Baché at Home is currently only accepting Female bookings, please contact your local salon to book a Salon Treatment.

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In the past 14 days have you travelled interstate or returned from overseas?

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Terms and Conditions

This website is owned and operated by Hallas Trading Limited Pty Ltd (ABN 17 001 708 925). Use of this website is subject to these Terms of Use.

Hallas Trading is not liable to you or any other for any loss in connection with the use of this website or a linked website. This general disclaimer is not restricted or modified by any of the following specific warnings and disclaimers.

Please note: Hallas Trading reserves the right to amend the Terms of Use at any time. However, since you are bound by these Terms of Use, you should periodically refer to them.

Campaign Terms & Conditions

2 Complimentary Samples with Every Order

We cannot guarantee samples in cart will be available at time of dispatch. We reserve the right to change the sample choice dependent on availability. Only 2 samples per transaction. NOTE: there must be at least 1 paid product in your cart for free samples to be applicable.

Choose Your Bonus Gifts
Receive your choice of bonus travel size product when you spend $150 online or purchase 2 skincare products in salon. Not available in conjunction with any other offer, including clearance. Available whilst stocks last.

Your Bonus Gift

Receive your bonus gift when you spend $150 online* or 2 skin care purchase in salon. Gift with purchase is only available on full priced items and is not eligible for redemption on 30% Off Clearance products or Limited Edition Gift Packs. Your bonus gift is only available on full price product, not available in conjunction with any other offer.

Skincare products include: Cleanser, Detox, Eternal+, Exfoliant, Eye & Neck, Hydra, Spirulines, Treatment Products, Lotion, Masks, Moisture Protectives, Neobright, Radiance, Sensibeautics. Excluding Bodycare, Suncare, Foundations, Tanning products and Accessories. Not available in conjunction with any other offer. While stocks last. We reserve the right to substitute gifts dependent on availability at the time of dispatch. Not available in conjunction with any other offer. One per customer. Excludes gift sets and gift vouchers. Gift must be returned if the purchase is returned or the value will be deducted from the refund.

$20 Off Welcome Offer

Sign up to the newsletter to receive $20 off your Facial Treatment in salon or $20 off your online order when you spend $50. $20 discount code is redeemable once only, enter code at checkout or present this email in participating salons to redeem. Not valid with express facial treatments, valid at participating salons only. $20 offer is not transferable or redeemable for cash. Discount code is valid one month from date of issue. Offer not valid with any other discounts or promotions. All Ella Baché Salons are independently owned.

Ella Baché Aitkenvale, Ella Baché Armidale, Ella Baché Artarmon, Ella Baché Bairnsdale, Ella Baché Balmain, Ella Baché Balwyn, Ella Baché Batemans Bay, Ella Baché Beaumaris, Ella Baché Bendigo, Ella Baché Benowa, Ella Baché Bondi Junction, Ella Baché Bowral, Ella Baché Brisbane at Myer Centre,
Ella Baché Brookside, Ella Baché Bundaberg, Ella Baché Cairns, Ella Baché Capalaba, Ella Baché Carindale, Ella Baché Charlestown, Ella Baché Chatswood, Ella Baché Chermside, Ella Baché Cleveland, Ella Baché Collins Squarem, Ella Baché Coogee, Ella Baché Coolangatta, Ella Baché Coomera, Ella Baché Currambine, Ella Baché Dalby, Ella Baché Dee Why, Ella Baché Doncaster, Ella Baché Dubbo, Ella Baché Eltham, Ella Baché Fannie Bay, Ella Baché Fortitude Valley, Ella Baché Fountain Gate, Ella Baché Gladesville, Ella Baché Glenbrook, Ella Baché Hampton, Ella Baché Helensvale, Ella Baché Hobart, Ella Baché Ipswich, Ella Baché Joondalup, Ella Baché Logan Hyperdome, Ella Baché Mackay, Ella Baché Mordialloc, Ella Baché Nedlands, Ella Baché New Farm, Ella Baché Newmarket, Ella Baché Noosaville
Ella Baché Nowra, Ella Baché Pacific Fair, Ella Baché Paddington, Ella Baché Palmerston, Ella Baché Penrith, Ella Baché Perth, Ella Baché Port Macquarie, Ella Baché Rye Beach Salon & Spa, Ella Baché Salon & Spa West Perth, Ella Baché Springfield, Ella Baché Springwood, Ella Baché Subiaco, Ella Baché Tamworth, Ella Baché Toowoomba, Ella Baché Townsville, Ella Baché Upper Mt Gravatt, Ella Baché Wagga Wagga, Ella Baché West Lindfield, Ella Baché Whitford, Ella Baché Williamstown, Ella Baché Wollongong, Ella Baché Young

First Responders Day 20% off Facial Treatments.

To thank all our wonderful healthcare workers, police men and women and firefighters for working tirelessly to keep our communities safe, we are offering you 20% off your next Facial Treatment. Exclusive to participating Ella Baché Salons. Valid employment ID needs to be shown at time of booking or appointment. Bookings must be made by Thursday 25th June at 11.59pm. Bookings must be redeemed within 3 months of booking date. Bookings are essential and non-transferable. Not valid in conjunction with any other offer. All Ella Baché Salons are independently owned.

Beauty on the Mall, Beauty For You, Beauty On The Beach, Beauty Secrets Norwood, Body Essentials By Cilla, Body Skin and Spa, Brighton Beauty Therapy, Busselton Skin & Body Centre, Carol Da Silva Beauty Therapy, Catherine Ann's Beauty Therapy, Cliché Face & Body, Complete Skin Care, Ella Baché Aitkenvale, Ella Baché Armidale, Ella Baché Artarmon, Ella Baché Aspley, Ella Baché Balmain, Ella Baché Balwyn, Ella Baché Bateman's Bay, Ella Baché Bendigo, Ella Baché Benowa, Ella Baché Bondi Junction, Ella Baché Bowral, Ella Baché Brisbane at Myer Centre, Ella Baché Brookside, Ella Baché Bundaberg, Ella Baché Cairns, Ella Baché Camberwell, Ella Baché Capalaba, Ella Baché Carindale, Ella Baché Castle Hill, Ella Baché Charlestown, Ella Baché Chatswood, Ella Baché Chermside, Ella Baché Cleveland, Ella Baché Coffs Harbour, Ella Baché Collins Square, Ella Baché Coogee, Ella Baché Coolangatta, Ella Baché Coomera, Ella Baché Coorparoo, Ella Baché Currambine, Ella Baché Dee Why, Ella Baché Doncaster, Ella Baché Dubbo, Ella Baché Ellenbrook, Ella Baché Eltham, Ella Baché Emporium, Ella Baché Fortitude Valley, Ella Baché Fountain Gate, Ella Baché Frankston, Ella Baché Gladesville, Ella Baché Glenbrook, Ella Baché Hampton, Ella Baché Helensvale, Ella Baché Hobart, Ella Baché Horsham, Ella Baché Ipswich, Ella Baché Joondalup, Ella Baché Logan Hyperdome, Ella Baché Mackay, Ella Baché Mordialloc, Ella Baché Nedlands, Ella Baché New Farm, Ella Baché Newmarket, Ella Baché Noosaville, Ella Baché Nowra, Ella Baché Pacific Fair, Ella Baché Paddington, Ella Baché Palmerston, Ella Baché Penrith, Ella Baché Perth, Ella Baché Rye Beach Salon & Spa, Ella Baché Salon & Spa West Perth, Ella Baché Springfield, Ella Baché Springwood, Ella Baché Tamworth, Ella Baché Toowong, Ella Baché Toowoomba, Ella Baché Townsville, Ella Baché Upper Mt Gravatt, Ella Baché Wagga Wagga, Ella Express Warwick, Ella Baché West Lindfield, Ella Baché Whitford, Ella Baché Wollongong, Eternal Beauty Salon, Finesse Beauty Salon, Jenny K's Beauty Centre, Judy's Vogue Nail & Beauty Salon, Just Baché, Mona Vale Skin & Soul, Northam Skin & Body Care Centre, Ella Baché Young, Radiance, Rejuvenation Skin & Beauty, Reservoir Skin Fitness Centre, Rockingham Beach Skin & Body Clinic, Serenity Skin & Body Care, Skin Review, Skinlogics Skin Fitness, Synergy Beauty Therapy, Traralgon Beauty Salon, Warnbro Skin & Body Clinic, West Pymble Beauty Therapy, Ella Baché Williamstown, Woodvale Body & Beauty.

Refer a Friend

Friends that Glow Together, Stay Together

Share the love and luminosity. Treat your friends with a $10 voucher for their next Ella Baché purchase to learn what their skin loves.

For every order made through your referred friends you will also receive $10 too.

Terms and conditions:

Referred friend will receive a $10 voucher off their first Ella Baché product purchase online when advocate shares their unique link
Advocate receives $10 off their next purchase when their referred friend has made a paid purchase online
Advocate will receive an email with a unique code to redeem at checkout after 6 hours of review period. If the referred friend purchase is cancelled within 6 hours, the advocate
$10 voucher must be used on products online
Friend referred must be a new client to Ella Baché for offer to be valid
$10 offer cannot be refunded or transferred to cash
No limit to referring multiple friends and redeeming multiple $10 offers
$10 offer can be used on already discounted treatment or special offers
$10 offer cannot be used in Salon or David Jones

Facial Treatment Salon Offer

For the clients that receive a discounted Facial Treatment offer (20% or $25 off) at participating Ella Baché Salons, please present your offer at one of the participating salons: Beaute On The Mall, Beauty Secrets At Norwood, Body Essentials By Cilla, Brighton Beauty Therapy, Catherine Ann's Beauty Therapy, Cliche Face & Body, Complete Skin Care, Ella Bache Aitkenvale, Ella Bache Armidale, Ella Bache Artarmon, Ella Bache Aspley, Ella Bache Balwyn, Ella Bache Batemans Bay, Ella Bache Beaumaris, Ella Bache Benowa, Ella Bache Brookside, Ella Bache Bowral, Ella Bache Brisbane Myer Centre, Ella Bache Brookside, Ella Bache Bundaberg, Ella Bache Cairns, Ella Bache Camberwell, Ella Bache Capalaba, Ella Bache Carindale, Ella Bache Castle Hill, Ella Bache Chatswood, Ella Bache Chermside, Ella Bache Cleveland, Ella Bache Collins Square, Ella Bache Coolangatta, Ella Bache Coomera, Ella Bache Coorparoo, Ella Bache Currambine, Ella Bache Dalby, Ella Bache Dee Why, Ella Bache Doncaster, Ella Bache Dubbo, Ella Bache Ellenbrook, Ella Bache Eltham, Ella Bache Fannie Bay, Ella Bache Fortitude Valley, Ella Bache Fountain Gate, Ella Bache Gladesville, Ella Bache Glenbrook, Ella Bache Hampton, Ella Bache Helensvale, Ella Bache Hobart, Ella Bache Horsham, Ella Bache Ipswich, Ella Bache Logan Hyperdome, Ella Bache Mackay, Ella Bache Mordialloc, Ella Bache Morley, Ella Bache New Farm, Ella Bache Newmarket, Ella Bache Noosaville, Ella Bache Nowra, Ella Bache Pacific Fair, Ella Bache Paddington, Ella Bache Palmerston, Ella Bache Perth, Ella Bache Rye, Ella Bache Springfield, Ella Bache Springwood, Ella Bache Tamworth, Ella Bache Toowong, Ella Bache Toowoomba, Ella Bache Townsville, Ella Bache Upper Mt Gravatt, Ella Bache Wagga Wagga, Ella Bache West Lindfield, Ella Bache Whitfords, Ella Bache Williamstown, Ella Bache Wollongong, Ella Bache Young, Ella Express Warwick, Eternal Beauty Salon, Judy's Vogue Nail & Beauty Salon, Mona Vale Skin & Soul, Radiance Beauty, Rockingham Beach Skin & Body C, Serenity Skin&BodyCare, Skin Review, Skinlogics Skin Fitness Centre, Synergy Beauty Therapy, Warnbro Skin & Body Clinic, West Pymble Beauty Therapy, Woodvale Body & Beauty

Disclaimer of Liability

General Disclaimer

Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. We may choose to not fill any orders (or part of an order) that you have placed where the website contains errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.

We are not liable to you or anyone else for any Loss in connection with use of this website or a linked website.

This general disclaimer is not restricted or modified by any of the following specific warnings or disclaimers.

Specific Warnings and Disclaimers

The Competition and Consumer Act 2010 and similar State and Territory legislation in Australia may confer rights, guarantees and remedies on you in relation to the provision by us of goods or services on the website, which cannot be excluded, restricted or modified. We do not exclude these rights but do exclude all other conditions and warranties implied by custom, law or statute.

We are not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with use of this website or a linked website. You must take your own precautions to ensure that whatever you select for your use from this website is free of viruses or anything else (such as worms or trojan horses) that may interfere with or damage the operations of your computer systems. We do not warrant that your access to the website will be uninterrupted or error free or that any defects will be corrected.

We may, from time to time, change or add to this website (including these Terms of Use) or the information, products and services without notice. However, we do not undertake to keep this website updated. We are not liable to you or anyone else if errors occur in the information on this website or if that information is not up-to-date.

Under no circumstances (including but not limited to any act or omission on the part of Hallas Trading) will Hallas Trading be liable for any indirect, incidental, special and/or consequential damages or loss of profits whatsoever which result from any use or access of, or any inability to use or access, the website.

All Goods purchased from Hallas Trading are intended for personal non-commercial use only.

From time to time, Hallas Trading restricts the quantity of Goods which can be purchased in one Order/Transaction, or by one person, household or address during a particular of time, Any quantity restrictions will be stated on the online product page, in advertising materials or otherwise advised by Hallas Trading.

Hallas Trading may reject or cancel any order(s) it deems to be in violation of its product quantity restrictions in its total discretion.

To the fullest extent permitted by law, Hallas Trading liability for breach of any Consumer Guarantee, which cannot be excluded, is limited at the option of Hallas Trading to the following:

in the case of services supplied or offered by Hallas Trading, which are not of a kind ordinarily acquired for personal, domestic or household use or consumption (a) the supply of the services again; or (b) the payment of the cost of having services supplied again; and in the case of goods supplied or offered by Hallas Trading, which are not of a kind ordinarily acquired for personal, domestic or household use or consumption (a) the replacement of the goods or the supply of equivalent goods; (b) the repair of such goods; (c) the payment of the cost of the replacing the goods or of acquiring equivalent goods; or (d) the payment of the cost of having the goods repaired.

In these Terms of Use, certain words (particularly capitalised ones) may have special meanings. If they do these special meanings are set out in the "General" section.

The Terms of Use are effective until terminated by Hallas Trading and Hallas Trading may terminate this agreement and your access to the website at any time without notice. In the event of termination you are no longer authorised to access the website, but all restrictions imposed on you and all disclaimers and limitations of liability set out in the Terms of Use will survive.

Copyright

This website is our copyright property.

You are provided with access to it only for your personal and non-commercial use.

Other than for the purposes of and subject to the conditions prescribed under the Copyright Act 1968 or any other applicable legislation throughout the world, you may not, in any form or by any means:

adapt, reproduce, store, distribute, transmit, print, display, perform, publish or create derivative works from any part of this website; or
commercialise any information, products or services obtained from any part of this website without our written permission.

Trade marks

These trade marks and other Hallas Trading products and services referred to in this website are trade marks of Hallas Trading.

Other product and company names mentioned in this website may be the trade marks of other people or entities.

Nothing contained in the website should be construed as granting any licence or right of use of any trade mark or part of any trade mark displayed on the website without the express written permission of Hallas Trading or third party owner.

Linked websites

This website may contain links to linked websites. Those links are provided for convenience only any may not remain current or be maintained.

Links to those websites should not be construed as any endorsement, approval, recommendation or preference by us of the owners or operators of the sites, or of any information, products or services referred to on those other sites unless specifically stated.

Unless otherwise stated the linked websites are not under the control of Hallas Trading and Hallas Trading is not responsible for the contents of any linked website. You link to any such website at your own risk.

Cookies

Hallas Trading uses two types of cookies on this website. These are session cookies and permanent cookies.

Session Cookies

Session cookies are only used to let our site know that you are the same person wherever you go on our site during a session. For example, if you put a product in your shopping bag and go to check out, we need to know that it is you on the check out page and you have ordered that product.

Upon closing your browser the session cookie set by this website is destroyed and no personal information is maintained which might identify you should you visit our website at a later date.
Session cookies are short-lived, are used only during a browsing session, and expire when you quit your browser.

Permanent Cookies

To enable Hallas Trading to recognise each time your browser visits the Hallas Trading website it downloads a cookie onto your hard drive.

Through the use of the cookie Hallas Trading is able to:

(a) recognise your browser each time it visits our site; and

(b) track which pages you visit while at our site.

American Express and Hallas Trading may use this information to build up a consumer profile about you, which may allow it to tailor offers or marketing material which may be of interest to you.

As with all of your personal information American Express and Hallas Trading will not provide this to third parties without your consent, except where:

(a) such disclosure is permitted under the Privacy Act 1988;

(b) American Express and Hallas Trading is required by law to disclose information to third parties; or

(c) American Express and Hallas Trading has outsourced some internal functions to third parties, for example data warehousing companies, mail houses or contractors that carry out administrative functions on their behalf.

Other Ways We Track Site Activity

Another way we track site activity is by using transparent electronic images called "clear GIFs," "Web bugs," or "Web beacons" on davidjones.com.au Web pages. These images count the number of users who visit that page from specific banner ads outside davidjones.com.au or through e-mail links. A similar image, sometimes called a "Spotlight Tag," is used on davidjones.com.au Web pages where transactions take place. The Tag collects numeric information, such as the dollar amount of an online purchase, to help us understand usage of the site. We do not use any of these electronic images to collect personally identifiable information.

Upon purchasing an item online, you will receive servicing emails confirming details of your order, including a request to write a review.
You have the opportunity to unsubscribe from product review emails by clicking on the link in the Review Email. This will unsubscribe you from the Product Review Requests only and is not related to the Hallas Trading marketing email database.

General

In this website:

"Consumer Guarantee" means any guarantee (other than a guarantee under section 51, 52 or 53) applicable under the Australian Consumer Law (in Division 1, Part 3-2 of Schedule 2 to the Competition and Consumer Act 2010 (Cth) and any equivalent State or Territory Fair Trading legislation) to goods and services acquired by consumers.

"Linked websites" means websites of persons or entities other than Hallas Trading which are hyperlinked from this website.

"Personal information" means any information from which your identity is apparent or can be reasonably be ascertained.

"Website" means the whole or any part of the web pages located at www.ellabache.com.au (including the lay-out of this website, individual elements of the website design, underlying code elements of this website, or text, sounds, graphics, animated elements or any other content of this website.)

"We" and "us" refer to Hallas Trading and "our" has the same meaning.

These Terms of Use are governed by the laws in force in New South Wales, Australia and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia and any courts which may hear appeals from those courts.

Nothing contained in these Terms of Use derogates from Hallas Trading right to comply with law enforcement requests or requirements relating to your use of this website or information provided to or gathered by Hallas Trading with respect to that use.

Social Media Sign Ups

By submitting your details via Facebook you are allowing Hallas Trading to email you the most recent brand news and product launches.

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Privacy Policy

1. Respecting your privacy

We are committed to compliance with privacy laws which apply to our businesses and which set out standards for the management of personal information. This policy outlines our personal information management practices applying to the personal information of individuals in respect of their dealings with Hallas or interaction with a Hallas online site or application, specifically:

the kinds of personal information we collect and hold;
how we collect and hold it;
the purposes for which we collect, hold, use and disclose it;
your right to access and seek correction of it;
how you may complain about privacy matters; and
our sharing of your personal information overseas.

There are some matters to which this policy does not apply. These are referred to below.

2. Who are we?

In this policy, ‘we’ and ‘Hallas’ are, individually and collectively, Hallas Trading Co Pty Ltd ACN 001 708 925 and its related bodies corporate, including Hallas Franchising Company Pty Ltd ACN 099 864 865.

Hallas manufactures, markets and distributes beauty, skincare and sunscreen products, skincare regimes and associated products for use and sale. Since circa 1954 it has primarily been engaged in manufacturing and distributing Ella Baché products through Ella Baché salons in Australia and New Zealand, which it does under licence. It also sells Ella Baché products online and through department stores.

3. What kinds of personal information do we collect and hold?

The personal information we collect and hold is what we consider reasonably necessary for our business functions and activities. When we collect and hold personal information, it is generally of the kind we ask for in order to provide our services and what arises from those services. This personal information may include your first name, surname, email address, phone numbers, date of birth, mother’s maiden name and place of birth. We may also ask several optional demographic questions that are used to assist us with anonymous internal research and development purposes. On occasions, we may also receive sensitive information such as health information, including medicines that you currently use or have previously used, and any other information which you consent to give us and to which we are permitted to collect under law. It will also extend to other personal information you make available to us including to create an account with us. We may also collect information including your IP address when visiting our website.

You have the option of not identifying yourself or of using a pseudonym when dealing with us. But not where this is impractical or where the law or a court order provides otherwise. Given our products and services are usually of a personalised nature, and that we may need to arrange delivery of products or facilitate the provision of beauty or skin care services to you, it is sometimes not possible to utilise our service without identifying yourself.

4. How do we collect and hold personal information?

Collection of personal information: When we collect personal information about you, we do so by making a record of it. We do this when:

you communicate with us online, for example when you create account with us or utilise the service of one of our Ella Baché salons (eg Ella Baché franchisees or distributors);
you subscribe to our newsletter;
you take part in any trade promotions, testimonials, surveys or focus groups we are involved in conducting;
you provide personal details to one of our Ella Baché salons during the course of a transaction with them;
you deal with us in other ways involving a need for personal information to be provided such as when you make contact with us.

If you are one of our Ella Baché franchisees, similarly, we will collect information about you including name, salon address, telephone number, facsimile number, account details, contract information and confidential business information.

We may also collect personal information about you by accessing data from other sources and then analysing that data together with the information we already hold about you in order to facilitate a better service to you by us or our Ella Baché franchisees. When you visit our websites, social media pages or mobile applications or click on our advertisements displayed on the online media of other companies, we may collect information about you using technology which is not apparent to you, for example “cookies”. If you fail to accept the use of cookies, you may not experience optimum website performance. There is a lot of information available about how cookies work and how to change your browser’s cookie preferences. For example, see All about cookies and your privacy.

We may also collect information about you from third parties, including department stores or technology service providers (for example Shortcuts Software Australia Pty Ltd), to provide, and continue to provide, our products and services to you. By providing your personal information, and placing an order with us or one of our distributors, you consent to such behaviour by us.

Holding of personal information: Personal information we hold is generally stored in computer systems. These may be operated by us or by our service providers.

5. Why do we collect, hold, use and disclose personal information?

When we collect, hold and use your personal information, we do so primarily to:

ensure that our services are tailored to your specific beauty and skin care needs;
maintain our customer records;
allow you to participate in Hallas activities such as patient consultations, and beauty and skin care services provided online or at our salons;
respond to any request for products or services;
fulfil orders placed with Hallas by any means (including through our website)
provide newsletters; and
maintain a record of enquiries, complaints and adverse event reports relating to Hallas products and services.

We may use some of your personal information to market to you and to others and for incidental purposes. Not all information collected in respect of you is used for marketing and the majority of information is collected solely for the purpose of providing products, access to the website and any account you may have with us, and our services to you.

If you are an Ella Baché franchisee, we will also use your personal information to:

facilitate day to day business communications with salons;
provide salon assistance including arranging meetings and conferences;
maintain account records; and
provide salon contact details to members of the public.

We disclose personal information we collect for those purposes, and for incidental purposes. For example, we may disclose your personal information within our group, amongst Ella Baché franchisees and distributors, to/from our concession stores within (for example) David Jones, and with service providers who assist us in our day-to-day business operations and as part of buying or selling businesses.

We may collect, hold, use and disclose your personal information for other purposes which are within reasonable expectations or where permitted by law. When marketing to you, your personal information is only ever used or disclosed for our own purposes. You may opt out of our direct marketing to you. Our direct marketing materials will tell you how to do this.

We may de-identify your personal information. We may do this for use and disclosure of the anonymous data for various data analytics purposes.

6. How can you enquire about, access and correct your personal information?

Access: We will provide you with access to any of your personal information we hold (except in limited circumstances recognised by law). If you wish to access your personal information or have an enquiry about privacy, please contact our Privacy Officer at:

Privacy Officer
Hallas Trading Co Pty Ltd ACN 001 708 925
2 Lambs Road
ARTARMON NSW 2064

Post: Locked Bag 1360, ARTARMON NSW 1570
Email: privacyofficer@ellabache.com.au
Telephone: 02 9432 5000

Before we provide you with access to your personal information we may require some proof of identity. We may charge a reasonable fee for giving access to your personal information if your request requires substantial effort on our part.

Correction: If you need to correct personal information we hold, please contact our Privacy Officer at one of the above contact points.

7. How can you complain about our management of personal information?

If you wish to complain about a breach of the privacy rules that bind us, you may contact our Privacy Officer at one of the above contact points. We may ask you to put your complaint in writing and to provide details about it. We may discuss your complaint with our personnel and our service providers and others as appropriate.

Our Privacy Officer will investigate the matter and attempt to resolve it in a timely way. Our Privacy Officer will inform you in writing about the outcome of the investigation. If our Privacy Officer does not resolve your complaint to your satisfaction and no other complaint resolution procedures are agreed or required by law, our Privacy Officer will inform you that your complaint may be referred to the relevant privacy regulator for further investigation and will provide you with the regulator’s contact details.

8. Our sharing of your personal information overseas

We may allow your personal information to be shared with those who are in countries other than your own location. We do this:

where we have made a business decision to store our data with a trusted service provider who is in the business of providing data storage and processing services. Examples are those who store and process our email and mobile application data. These services commonly involve diverse geographic locations which change from time to time for reasons which include data protection and processing efficiency. Where these services are used by us, it is not practical for us to notify you of which country your personal information may be located in;
for disclosures between our group companies. Our main business location is in Australia but we do business in a number of countries, including New Zealand, and some of our group companies may be based in other countries from time to time; and
when our business that collected your personal information is in a different country to your location.

9. Updates

This privacy policy is current at the date below. We may change it periodically. If we propose to change this policy, we will display at least 2 weeks’ prior notice of the change on our website at www.ellabache.com.au. Please return periodically to review our privacy policy and ensure your understanding is up to date.

10. Payment information

All pages that require you to enter your personal information or payment details on our site use 128 bit SSL encryption. To ensure that the page you are viewing uses 128 bit SSL encryption, you should look for the padlock icon in your browser.

11. Other privacy terms and limits of this policy

This is a policy only. There may be additional privacy notices and terms relevant to you depending on the nature of your dealings with us. We have separate charters concerning our employees – this policy does not apply to the personal information of our employees in their capacity as such.

Although we offer you access to external websites through the links we have provided, those websites are not subject to our privacy standards, policies and procedures. Likewise, our Ella Baché salons are independent owners and we do not have control over their data handling practices. We recommend that you make your own enquires as to the privacy policies of these third parties. Hallas is in no way responsible for the privacy practices of these third parties.

12. More information

More information about privacy law and privacy principles is available from the privacy regulator. The privacy regulator in Australia is the Privacy Commissioner: www.oaic.gov.au (email: enquiries@oaic.gov.au).

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