Shipping

CHRISTMAS DELIVERY CUT-OFF DATES 2025

• Parcel Post: Friday, 19 December for same state deliveries and Thursday, 18 December for interstate deliveries*
• Express Post: Monday, 22 December

*Excludes items sent to and from Perth, Darwin and Hobart. To be delivered by Christmas, items sent to or from these locations with Parcel Post and Express Post need to be lodged by 11 December and 19 December, respectively.

*North Coast of NSW Parcel Delay Update

Please be advised that there may be delays to delivery of parcels to the North Coast of New South Wales due to the recent heavy rain and floods. Please visit the Australia Post Disruptions & Updates for details.

How long will it take to receive my order?

All orders are dispatched the following business day from our Sydney distribution centre, in line with the shipping method selected and as defined below.

Please note that shipping times are a guideline and subject to change. You may experience slightly longer delivery times during peak or sales periods, unforeseen postal service delivery issues, or events beyond Ella Baché's reasonable control.

Enjoy Free Shipping on orders over $100.

What if my order has not arrived after 7 working days?

Delivery times do vary and are also dependent on your postal service and destination. While there is tracking available for registered post the best option would be to check with your local post office as sometimes notice of attempted delivery may be misplaced. Contact details for your local post office can be obtained through the Australia Post website.

How will I know when my order has been shipped?

You will receive an email informing you that your order has been dispatched.

How can I track my order?

You will receive an email informing you that your order has been dispatched. In this email there will be a link to access your tracking. Click on the tracking link which will take you to Australia Post's website for more details.

I have lost my receipt. Can I please obtain a replacement?

Yes. Please contact our Customer Care Team on 1300 136 661 and we can arrange for a receipt to be emailed to you.

Do you offer international shipping?

Products purchased on this website can only be delivered within Australia.

Conditions

• We are not responsible for any delays that may occur to a parcel due to the fault of Australia Post.
• We are not responsible for parcels that are damaged or lost during transit due to the fault of Australia Post.